Abstract

To survive in today's highly competitive markets, many firms are initiating fundamental changes in organizational form and practice. These restructuring efforts are having significant effects on the organization and management of work within customer firms. However, these important changes have been largely ignored in the extant marketing literature. The research presented here represents an early step toward addressing this important gap in the literature. To that end, this paper examines the effect of ‘buyer firm downsizing’ on buying firm structure and buyer–seller relationships. The reported findings support several of the proposed hypotheses related to the effects of downsizing.

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