An Empirical Investigation of Factors Predicting the Adoption and Use of Local E-government Services: A Conceptual Framework

Isaac Kofi Mensah

doi:10.11648/j.net.20170502.11

Abstract

Local e-government is the application of appropriate Information and Communication Technologies (ICTs) at the local government level to improve the administration and provision of local government services to local residents. The purpose of this conceptual framework is to explore the determinants influencing the intention to adopt and use local e-government services. This research will also to seek to differentiate between informational and transactional local e-government services and to examine factors influencing local residents to desire to use either transactional or informational local e-government or both. Factors such as Perceived Usefulness, Perceived Ease of Use, Computer Self-efficacy, Perceived Service Quality, Demographic Factors, Trust in Local Government, Trust in the Internet and Perceived Risk will be investigated. The Technology Acceptance Model (TAM) will be used as the theoretical framework for this study. A well-structured research questionnaire instrument would be developed and administered to 1,000 potential respondents at four different local government jurisdictions in Ghana. The data gathered would be captured and analyzed with SPSS while a further detailed analysis would be conducted using the Structural Equation Modeling (SEM) method.

Highlights

The administration of central governments could be decentralized to the local government levels with a purpose to bringing government administration and delivery of public service closer to the ordinary citizenry
E-government has been identified as a vehicle through which the decentralization of central government businesses and provision of public services to local residents can be achieved
The adoption of e-government by the government to enhance delivery of public service has been occasioned by the compelling demand of the New Public Management (NPM) concept which seeks to change the traditional public administration to a state where it can deliver efficient and effective public service to its stakeholders

Summary

Introduction

The administration of central governments could be decentralized to the local government levels with a purpose to bringing government administration and delivery of public service closer to the ordinary citizenry. E-government has been identified as a vehicle through which the decentralization of central government businesses and provision of public services to local residents can be achieved. E-government is the application and use of appropriate Information and Communication Technologies (ICTs), the internet and the web by a government and its public sector organizations to support and redefine the existing or future relations with stakeholders [1]. The application of appropriate e-government technology is to ensure that there is improvement and efficiency in government business and provision of public services to citizens, businesses, and government agencies. Two very important trajectories have been created by the combination of e-government and New Public Management: first, has to do with the external perspective on the relationship between government and citizens while the second is concerned with the internal perspective of government with respect to changes within and between bureaucratic organizations [1]

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Conclusion