Abstract
Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provided by Pakistani government websites. Data is collected from 278 university graduates using simple random sampling technique. Results of Smart PLS show that the survey respondents exhibit positive attitude towards perceived system quality (PSQ) and perceived information quality (PIQ) of the websites. They also perceive e-government websites useful and display their satisfaction to e-government virtual services. Finally, findings provide support to mediating role of users’ perceived usefulness (UPU). Policymakers and practitioners can take advantage of the findings to design more citizen centered government websites to optimize their satisfaction with mandatory services.
Highlights
Advancements in technology impart revolutionary changes in organizational procedures and transform organizational structures to gain competitive advantage
The current study aims to examine the association between perceived information quality (PIQ), perceived system quality (PSQ), users’ perceived usefulness (UPU), and users’ level of satisfaction (ULS) with e-government virtual services (EGS) with the help of the expectancy theory and the theory of planned behavior, as both theories discuss the behavior of individuals at different levels
Numerous scholars and researchers have investigated the area of e-government virtual services (EGS)
Summary
Advancements in technology impart revolutionary changes in organizational procedures and transform organizational structures to gain competitive advantage. Salient features of the internet include quick access to information and connectivity that allows organizations to use modern technology in their business operations (Gohdes, 2020). Communication technology plays a key role in optimizing organizational performance. It facilitates organizational activities and businesses by increasing their capabilities (Mensah, 2019). The adoption of advanced technologies by the firms has made it relatively easier to efficiently coordinate their organizational activities. These technologies assist organizations to perform business operations swiftly, exceeding
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