Abstract
The deployment of Information Communication Technology in the Road sector has contributed positively towards achieving the national goal of ICT for infrastructure development. However, the deployment of ICT software for Road infrastructure in underdeveloped countries has been done with duplication of efforts contributing to software failure. This study aimed in evaluating the effectiveness and economic values of the Road Maintenance Management System in Tanzania. The study deployed System Usability Scale Framework in 26 regions of Tanzania, and Kruskal-Wallis test was used for significance testing. The result indicates positive response of adopting and scaling the Road Maintenance Management System to all 26 regions in the country with R2=0.863. The usability of the system remains steady for almost three years from 2017 to 2019. The economic value of system is found to be above average (61%), while the value for money is found to reach 76.5% of the expectation. It is therefore concluded that the use of ICT in planning for Roads Maintenance increases efficiency in delivery critical factors that facilitated decision making in road planning and also improves specific services delivery in government efficiency.
Highlights
The use and application of ICT in the roads sector have contributed positively towards achieving the national goals of ICT for Infrastructure development
The results indicate that 4.85% of respondents had more than five years of the experience while 6.54% had less than one years of working experience for using Road Maintenance Management System (RMMS)
The results show that 71.46 % of respondents are frequently using RMMS, while 28.54% are not much using the system
Summary
The use and application of ICT in the roads sector have contributed positively towards achieving the national goals of ICT for Infrastructure development. Tanzania among Africa countries has been far the least developed in the ICT sector and can least afford cost associated with duplication of efforts and the implementation of flawed ICT strategies[1].in many instances there is little effective software under government ownership, many of them remain either donor-funded projects with premature testing or off shelf for business oriented with little essential functionalities for the organization [2]. Many factors play roles in this disappointing record, including the application of inappropriate technologies, a field-level disconnection between project sponsors and government, as well as client imposing top-down approach methodology of system adoption All these add considerably to the complexity of identifying workable ICT solution for government solution [6]. At the beginning of 2005, TANROADS was supported by DANIDA under RSPS2 project, which perceived the need to expand the system to include other essential functional service of road maintenance and planning From this time the need for RMMS was demand-driven. This report is concerned with answering user’s research question as follows: first, how usefulness is the Road Maintenance Management System to clients and second, what is the economic value of RMMS to clients and to the whole citizen?
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