Abstract
The onset of banking in India has resulted in some major changes in the commercial banking sector. The Indian banking industry has also leveraged technology for achieving operational efficiency and for making financial inclusion a reality. The RBI has setup an advisory group for IT enabled financial inclusion to facilitate development of information technology solutions for delivery of banking services. Leading banks have been prompt in providing efficient customer services and offering a variety of hi-tech banking services like Automatic Teller Machines (ATM's) Electronic Fund Services (EFT) and Real Time Gross Settlement system (RTGS). The study focused on how e-banking has impact on reality for large percentage of Indians.
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