Abstract
Nowadays, many companies are using Enterprise Resource Planning (ERP) as one of the comprehensiveintegrated systems. This study focuses on various aspects of the ERP utilized in Small and Medium Enterprises(SMEs) in Malaysia in three phases. The success and the failure factors of ERP in SMEs were identified in thefirst phase. A comparison between different ERP training methods was carried out in the second phase. Based onthe findings in the first two phases, a new training method was developed in the third phase, so that ERP usersmay have a more effective ERP training system in the SMEs in Malaysia. The research method applied to thecurrent research is case study in which the required data was collected from different SMEs in Malaysia. Thedata collection was mainly based on the surveys and interviews, and the results of the data analysis were used toimprove a client-based training system. The achieved results indicate that the application of this kind of systemwhich is based on a combination of On-the-job training and Computer-based training system would considerablyreduce the time and money spent on learning and training plans, while, at the same time, it would increase theuser’s proficiency and knowledge concerning in the ERP system.
Highlights
As it is obvious, the growth and development of the Information and Communication Technology (ICT) has been moving forward in the recent years with crazy speed
As the above success and failure factors findings reveal, and from the viewpoints of the Enterprise Resource Planning (ERP) users in different Malaysian Small and Medium Enterprises (SMEs), it can be concluded that training possesses an important position among the most important success and failure factors in ERP
The phase of this study will attempt to find out the most effective ERP training methods, as stated in literature review, based on the data collected from ERP users in SMEs in Malaysia
Summary
The growth and development of the Information and Communication Technology (ICT) has been moving forward in the recent years with crazy speed. On the other hand, Bendoly and Jacobs (2004), Loh and Koh (2004) and Woo (2007), argue that ERP has the required capability to decrease the level of inventory, scale down costs, reduce lead-times, boost productivity, make corporate communication easier and more feasible, improve information and decision making capabilities and customer services Considering these capabilities and functionalities, Ketikidis et al (2008) concluded that ERP systems provide the companies with possibilities to raise the competitive advantage of their business and their share in the market. Most of the previous researches support training as an essential factor in implementing and operating ERP systems successfully In this regard, Dowlatshahi (2005) believes that ERP systems like other new technologies utilized in an organization necessitate the requirement of training for the staff to enable them to manipulate the installed system correctly and effectively. They argue that effective training is invaluable factor in paving the way to a positive attitude toward the system and boosting the acceptance of the users
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