Abstract
Background: Conflict in interpersonal relationships is strongly tied with emotional affectedness, and emotional changes are associated with conflict. An effective response to conflicts requires experience in conflict resolution. Based on game theory, the authors devised a card game as an educational and training intervention to provide conflict experience. This study aimed to create a prototype of a card game effective for practicing conflict resolution between nurses and patients and discovering beneficial solutions during conflict between the two parties. Methods/Results: From the existing 144 conflict scenarios, 60 were extracted and analyzed from the perspective of patient reactions. Four core categories were thus created: “Furious,” “Dissatisfied,” “Disappointed,” and “Other.” The “Other” category comprised the following subcategories- “Responsible party,” “Distrust,” “Personal information,” “Difference in sensibility,” “Dissatisfaction,” and “Self-determination.” The authors thus developed an intriguing card game that they have named “Conflict: Between Nurses and Patients.” Conclusion: The card game is expected to provide beneficial solutions for both nurses and patients as well as the basis for trainee nurses and patients to express their emotions in face-to-face encounters. The nurse-patient card game can be used in intervention research. As the card game is based on data from clinical experiences of nurses and counselors, it will contribute to the development of communication among nurses. It will also enhance the conflict-resolution ability of both nurses and patients.
Highlights
Role of game theoryReceived: March 26, 2021 Accepted: April 12, 2021 Published: April 14, 2021Keywords: Nurse-patient conflict, Card game, Affect, Solution, Nurse educationTrust-based relationships with patients are crucial to the foundation of quality nursing
The card game is expected to provide beneficial solutions for both nurses and patients as well as the basis for trainee nurses and patients to express their emotions in face-to-face encounters
The nurse-patient card game can be used in intervention research
Summary
Role of game theoryReceived: March 26, 2021 Accepted: April 12, 2021 Published: April 14, 2021Trust-based relationships with patients are crucial to the foundation of quality nursing. If emotional elements relating to conflict are ignored and a response to the conflict is centered on rationality and logic, the conflict cannot be resolved effectively. It is important to detect a patient’s emotions during conflict at an early stage and take appropriate measures [8], as well as to find a solution that is beneficial to both the nurse and the patient by taking advantage of the opportunity represented by the conflict [9,16].One of the conditions for an appropriate response to conflict is “conflict experience.”. The game includes a training element for finding solutions that are beneficial to both nurses and patients by taking advantage of the opportunity represented by conflict
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