Abstract
Problem statement: The purpose of this study is to present a benchmarking guideline, conceptual framework and computerized mini program to assists companies achieve better performance in terms of quality, cost, delivery, supply chain and eventually increase their competitiveness in the market. The study begins with literature review on benchmarking definition, barriers and advantages from the implementation and the study of benchmarking framework. Approach: Thirty respondents were involved in the case study. They comprise of industrial practitioners, which had assessed usability and practicability of the guideline, conceptual framework and computerized mini program. Results: A guideline and template were proposed to simplify the adoption of benchmarking techniques. A conceptual framework was proposed by integrating the Deming’s PDCA and Six Sigma DMAIC theory. It was provided a step-by-step method to simplify the implementation and to optimize the benchmarking results. A computerized mini program was suggested to assist the users in adopting the technique as part of improvement project. As the result from the assessment test, the respondents found that the implementation method provided an idea for company to initiate benchmarking implementation and it guides them to achieve the desired goal as set in a benchmarking project. Conclusion: The result obtained and discussed in this study can be applied in implementing benchmarking in a more systematic way for ensuring its success.
Highlights
According to Lucertini (1995) there are many definitions for the term “benchmarking” that are based on the idea of evaluating performance
The structure of this study will discuss about what is benchmarking, the advantages of implementation and framework study. These will be followed by the guideline for benchmarking implementation and future research is suggested in the conclusion of this study
Thirty respondents were involved in the case study. They comprise of thirty industrial practitioners, which are currently involved in performing benchmarking activities in their daily work
Summary
According to Lucertini (1995) there are many definitions for the term “benchmarking” that are based on the idea of evaluating performance. Hornby (2002) dictionary had defined benchmarking as standard example and point of reference for making comparisons. Benchmarking in general can be defined as key themes that include measurement, comparison and identification of best practices, implementation and improvement (Anand and Kodali, 2008). (Fry et al, 2005), claimed that benchmarking was identified as the most used performance improvement technique for both airlines and airports. From these cases, it obviously indicates that benchmarking had played a significant role in assisting companies from different fields to grow and become successful. Benchmarking has become an integral part of organizational improvement methodology (Boulter, 2003)
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