An effect of educational quality on learning outcomes and organizational performance: focused on Korean small and medium-sized enterprises (SMEs)

Abstract

ABSTRACT The purpose of this study is to investigate the effects of education for employees on learning outcomes and educational quality characteristics on organisational performance through analysis of the relationship between education quality characteristics, learning satisfaction, learning outcomes, and organisational performance. In this study, a research model based on IS-Success Model of Delone and McLean (2003) was established. A total of 320 questionnaires were distributed to small and medium-sized enterprises in Korea, among which a total of 258 questionnaires were analysed, and the following results were obtained. First, information quality and system quality had significant effects on learning satisfaction and learning outcomes, but service quality had a significant effect on only learning outcomes. In particular, it was ascertained that the educational design in the system quality aspect that has high job relatedness and applicability to work-site operations had a high level of influence. Second, learning satisfaction was found to have a significant effect on learning outcomes. Lastly, learning outcomes had a significant effect on job satisfaction, organisational commitment, and perceived financial performance. The results have significant implications for companies that hesitate to invest in education and training based on the belief that it equates to cost increase not to the increase in the organisational performance.