Abstract
An autonomous maintenance team (AMT) is a maintenance work team in the production department and maintenance department. The work team consists of manager, engineer, technician, and operator. The team plans, executes and audits a routine autonomous maintenance. The autonomous maintenance teams are from both of internal and external corporate work teams. The internal work team plans, executes and audits autonomous maintenance activities. The external work team executes the autonomous maintenance activities. Both of work teams have to coordinate and work together so that no network system downtime occurs.All of the work teams execute an autonomous maintenance and influence each other when they repair a network system problem. All routine autonomous maintenance and incidentals should be coordinated with all involved work teams. Even if the network system is crash, the work teams must handle it as soon as possible. Hence, all of the work teams must coordinate and work together to do it. Sometimes it is not easy to do it because there is no standard procedure and coordination on how to recover the network system. Commonly, executing network system recovery based on work habit and experience. How the standard model of cooperation and coordination among work teams is required to solve it?The maintenance of network system can be viewed as a complex system and interconnected in terms of information and control. The model is developed based on the steps in the viable system model (VSM). All units and sub-units are viewed as the work teams. They should be able to communicate and coordinate effectively and integrated. Hence, a case study was conducted in the Network Division of Telecom Company. The data were collected by qualitative research using a snowball sampling method to selected informant. Supported by an observation and documentation then the data were analyzed using triangulation method. Finally, we made a model of standard cooperation and coordination of AMT.
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