Abstract
Expansion in telecommunications services, such as triple play and unified communications, introduces complexity that adversely affects service and network provisioning, especially in terms of provisioning times and the risk of delivery (failure) of new services. We envision a marketplace in which all manner of complex services will be provisioned, and their performance managed, especially against poor performance. The first phase of our work is a focus on the architecture, negotiation and management, which will lead to effective specification of network management requirements. We are working towards a bundled service agent architecture, which can negotiate on an open single service market, and which will eventually help to optimise the utilisation of the providers networks while reducing the risk of failure to users. Our work to date has been on the specification, behaviour, service definition and simulation of service agents for bundled service delivery.
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