Abstract
Despite its widespread adoption there is limited research on the influence of trauma-informed care (TIC). The current study examined the impact of implementing TIC on the satisfaction of agency staff by comparing the results of a satisfaction survey taken in January of 2014, a month prior to the agency's implementation of TIC, and again twelve months later. As collaboration, empowerment, and self-care are primary components of a TIC organizational approach, its implementation was expected to increase staff satisfaction. Following the implementation of TIC, agency staff reported higher scores on all but one of the six satisfaction survey factors. Increases in staff satisfaction have been associated with better staff retention rates, increased organizational commitment and better performance. In consequence, TIC implementation is associated with increased staff satisfaction, and may positively influence organizational characteristics of significance to social service agencies.
Highlights
Despite its widespread adoption there is limited research on the influence of trauma-informed care (TIC)
There has been research on specific interventions that treat a variety of trauma and comorbid trauma and substance use or mental health disorders, including Trauma Focused Cognitive Behavioral Therapy (TFCBT; Seidler & Wagner, 2006), Seeking Safety (Najavits, Weiss, Shaw, & Muenz, 1998), and Cognitive Processing Therapy (CPT; Resick, Nishith, Weaver, Astin, & Feuer, 2002)
The current study found increases in staff satisfaction in five of the six satisfaction factors following the implementation of TIC
Summary
Despite its widespread adoption there is limited research on the influence of trauma-informed care (TIC). To differentiate TIC from trauma and trauma-specific treatment, trauma-informed approaches such as Harris and Fallot’s (2001; Fallot & Harris, 2008) five-dimensional model and Sandra Bloom’s (2013) Sanctuary model are defined by the alteration of systems to ensure their physical and social environments are supportive and conducive to the recovering person that has a history of trauma This includes creating atmospheres where all persons feel safe and relationships are based on shared assumptions, collaboration and trustworthiness (Madsen, Blitz, McCorkle, & Panzer, 2003). The limited evidence that exists on implementing TIC approaches has focused primarily in its influence on clients (e.g., Morrissey et al, 2005)
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