An assessment on land management services of ministry of environment, natural resources, and energy: the case of Sulu Province

Abstract

BARMM-MENRE land management services research after legal and administrative reforms. With descriptive-exploratory design, it evaluated 100 clients. Results showed Ministry of Environment, Natural Resources, and Energy-Sulu Land Management Services clients view service execution differently. Certificate of Survey/Land Status Customer satisfaction means good service. Client-respondents impartially approve Survey Plans and title public land. Hypothesis testing demonstrates no gender, civil status, or educational implementation perception gap. Land Management Services subcategory matches age and average monthly family income. This study suggests: Land Management Services of Ministry of Environment, Natural Resources and Energy-Sulu may review the processes involved to improve the satisfaction of the client-respondents with the Application for the Approval of Survey Plan and Application for Public Land Titling; Land Management Services of Ministry of Environment, Natural Resources and Energy-Sulu may conduct an outreach and information campaigns to raise awareness and educate the public about the benefits and procedures of availing the services to address the disparities in the perceived implementation of the services; Clients may communicate their concerns and suggestions to the service providers and seek assistance when needed especially in Application for the Approval of Survey Plan and Application for Public Land Titling; Employees who are involved in the delivery of the Certification of Land Status and/or Survey Claimant services may maintain their high standards of quality and efficiency and seek to improve their customer satisfaction ratings; and in the delivery of the Application for the Approval of Survey Plan and Application for Public Land Titling services Employees can discover causes of neutral or negative client attitudes and enhance service and satisfaction.