An assessment of the relationship between shared solid waste management services and effectiveness in service delivery in Kampala Capital City Authority, Uganda

Abstract

This manuscript assesses the effectiveness of KCCA in management of solid waste in Uganda through a theoretical framework of ‘social welfare’, ‘standardization’, ‘effectiveness’, ‘efficiency’, ‘equity’, ‘economies of scale and scope’, ‘cost’, ‘quality’ and ‘quantity’ (SSEEEECQQ). This study attempted to assess the relationship between sharing and the effectiveness of solid waste management services without considering other variables listed in the framework domain. The main instrument used to collect data was a questionnaire though informal discussions were included to supplement quantified results. Two categories were investigated i.e., (a) staff of KCCA at operational and senior level, and (b) town dwellers. The overall results indicate that sharing solid waste services significantly affects the implementation process, the supervision, trust between the community members and partnerships since the p –values are all less than 0.05. Moreover, the approach of sharing waste management resources among divisions i.e., (a) refuse trucks, (b) casual workers, and (c) heavy equipments has helped to improve service delivery in waste management. Hopefully the findings will help dwellers appreciate a shared responsibility of maintaining a clean city and policy makers will appreciate the need to draft a policy that will guide shared service operations which model can be replicated in many municipalities in Uganda to nurse the desire of achieving a competent and enterprising public service at the same time maintaining a clean city.