Abstract
Manpower planning is a key part of after-sales field service support with a service guarantee. Accurate field travel distance approximation presents a good opportunity to lower the manpower level. By explicitly considering the uncertainties, a state-dependent travel distance approximation model is presented and used to find the optimized manpower solution. A simulation model is developed to study the relationship between staffing level, travel distance, and percentage of customers serviced on time. Numerical results show that the proposed travel distance approximation model performs much better than the classical “square root law” and other models in the literature.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.