An Appropriate Violation Detection Scenario for Service Level Agreements Based on WS-Agreement Protocol

Abstract

Nowadays relations between service providers and customers are set in the service level agreement templates. SLA sometimes is called as service level warranty helps to reach to a common vision about the service, quality of service warranty, priorities, responsibilities and etc in which parties agrees on it. The most important topic in service level agreement is survey management and violation detection in the provisions of SLA. In this paper we have used WS-Agreement protocol which provides standard templates for SLA management in order to design and model an appropriate workflow scenario and required subsystems regarding to Violation management in Service Level agreements. Then in this paper we add evaluation phase for completed violations of service level agreement management and then evaluation phase modeling in eTom architecture.