Abstract
Details an approach to the assessment of organizational performance. Outlines the undertaking of a consumer survey and how feedback from people using health services can be obtained. The aim of the survey was to assess the level of individual/personal care. It included four main phases: qualitative research, questionnaire development, a pilot study and the main survey. Discusses the main survey and its findings in detail. Evaluates the work.
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More From: International Journal of Health Care Quality Assurance
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