An approach for externalization of expert tacit knowledge using a query management system in an e-learning environment

Abdul Azeez Khan,Sheik Abdul Khader

doi:10.19173/irrodl.v15i6.1935

Abstract

<p>E-learning or electronic learning platforms facilitate delivery of the knowledge spectrum to the learning community through information and communication technologies. The transfer of knowledge takes place from experts to learners, and externalization of the knowledge transfer is significant. In the e-learning environment, the learners seek subject expertise to clarify their subject queries, and a learner query can be routed to an expert for externalization of expert knowledge provided the learner knows the subject expert or the expertise group. However, learners new to e-learning systems are not aware of the expertise group to which the query should be sent, which results in time delays, non-response, inaccurate solutions and loss of knowledge capture. Several models have been proposed to resolve this task, but thus far, these efforts have focused completely on returning the most conversant people as experts on a particular topic to retrieve valuable knowledge. To address this problem, we propose an approach that externalizes the tacit knowledge of a subject expert by creating a dynamic query handling system that automatically transfers a user query to the best subject expert.</p>

Highlights

E-learning, or internet-enabled learning, uses internet technologies to deliver a broad array of solutions that enhance knowledge and performance
The externalization of tacit knowledge in an e-learning environment takes place using the mechanism of capturing and sharing of knowledge with the right person at the right time
The framework of a dynamic query handling system has the significance of taking a query from a user to an appropriate expert automatically, without the use of manual routing parameters such as subject expert IDs or expert group IDs, and so on

Summary

Introduction

E-learning, or internet-enabled learning, uses internet technologies to deliver a broad array of solutions that enhance knowledge and performance. Many situations exist in which learners desire to study specific topics in which they are interested without the constraints of time and place. These needs require that learning be personalized, flexible, and available on-demand. It is important to determine whether the tools can provide feedback and continuously refine the learning process; contain individual characteristics, needs, learning styles, and learning pace; and deliver high-quality information through a suitable medium to create a sense of personal touch and support. Tool with an instant messaging option will send messages, provided the recipient is available online. Instant messaging tool can send messages to offline users, and messages can be read by logging into the Moodle account.

Discussion

Related Works

Methodology

Conclusion and Future Direction