Abstract
Current awareness of epidemic threats and critical experiences of the COVID-19 pandemic require extension of the management model in the smart city, especially in the field of mobility and transport services, with monitoring of epidemic hazards. This paper addresses the issue of epidemic hazards, a new challenge in smart cities, and customer delivery services. The novel DHI methodology for epidemic hazards assessment is presented and applied to compare customer delivery services in aspects of SARS-CoV-2 epidemic hazards. The case studies presented a detailed analysis of epidemic hazards on the basis of process algorithms and dedicated quantitative scales to assess factors influencing the mechanisms of virus transmission. The developed DHI methodology and the results obtained for transport services constitute important cognitive knowledge for the administrative personnel in smart city.
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