Abstract
Nowadays, there are a plethora of business process modeling tools for use by researchers and practitioners. This paper presents the implementation of a methodological approach for the selection of such a tool in order to construct a process reference model. This reference model will support the development of a distribution system in the context of the supply chain in the phase of the system’s requirements definition, as well as in the final implementation of the system in real-life supply chain operations. The reference model is crucial for the easy and effective adoption of the system into companies’ processes. Therefore, the choice of the modeling tool can strongly support the design, development and implementation of the system. In this context, the application of a multi-criteria decision analysis (MCDA) was carried out in order to select the appropriate tool, utilizing a combination of the Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE) I method for the decision-making with the Analytic Hierarchy Process (AHP) method for the calculation of the weights of the evaluation criteria. The MCDA’s results showed that the Architecture of Integrated Information Systems (ARIS) Architect & Designer Tool was the one that better met the evaluation criteria. The sensitivity analysis that followed the MCDA reaffirmed its results by revealing that this tool had the highest consistency, despite the changes in the scenarios.
Highlights
Chains involve a plethora of actors and operators, such as manufacturers, suppliers, distributors, retailers and customers
One of the most critical challenges that supply chain distribution faces today is the efficient and effective scheduling of deliveries and routing of vehicles. This challenge creates a complex problem in which multiple criteria and limitations must be taken into account at the same time while trying to meet the requirements of each client. Both the demand and the challenges faced by the supply chain distributors, i.e., logistics companies, are even more intense, and the use of information systems tends to become a necessity for the scheduling of deliveries and the routing of vehicles
This paper presents the methodology followed for the selection of the business process modeling tool in order to develop a process reference model of a supply chain distribution system
Summary
Chains involve a plethora of actors and operators, such as manufacturers, suppliers, distributors, retailers and customers. This challenge creates a complex problem in which multiple criteria and limitations must be taken into account at the same time while trying to meet the requirements of each client In urban areas, both the demand and the challenges faced by the supply chain distributors, i.e., logistics companies, are even more intense, and the use of information systems tends to become a necessity for the scheduling of deliveries and the routing of vehicles. The tools that are evaluated in this study can be used to model, analyze, improve and automate other operations of the supply chain, such as procurement, sales, manufacturing and warehouse management All these benefits arising from our work could lead to more sustainable supply chains with greater efficiency and lower wasted efforts, risks, execution times, costs and errors [12]
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