Abstract
The study aimed at acknowledging the Six Sigma methodology and the existence of the essential components for the application, as well as reducing the time for completing the operations, reducing the error rate to the lowest possible level, and improving the quality of operations. For this objective, the analytical descriptive methodology was used on a sample consisted of 300 administrative and medical staff from Khartoum State Hospitals (Khartoum, Omdurman, Bahri). To this end, a questionnaire was used for collecting data and for analyzing it and achieving the results of the study by using the statistical analysis package (SPSS). The study deduced a number of results, the most important of which are that the items of commitment and supreme command support for the senior leadership and the methods of abundant human resources on quality control, and the application of the Six Sigma methodology in government hospitals in Khartoum state achieved a satisfactory level, while continuous improvement paragraphs, processes, and systems on quality control and the application of Six Sigma methodology achieved high quality. There is a significant effect on the extent of commitment and support of the higher leadership on quality control and the application of the Six Sigma methodology. Similarly, there is a statistically significant effect on the application of continuous improvement methods on quality control and Six Sigma methodology. Also, there is a statistically significant effect on the application of the abundance of human resources methods variable on quality control and the application of Six Sigma methodology in governmental hospitals in Khartoum state. The study recommended to take interest in the Six Sigma methodology and assure the possibility of using it in Khartoum State's hospitals because of its scientific and practical importance in improving the quality of services and provided processes, and the need to provide qualified financial and human resources for using and developing Six Sigma methodology in hospitals, as well as great attention in training and providing departments heads with full knowledge of Six Sigma methodology and the fundamentals on which Six Sigma methodology, is based on its importance for hospitals. The study also recommended associating the promotions system in government hospitals in Khartoum state with the quality control program.
Highlights
Introduction e purpose of applying Six Sigma methodology lies in performance monitoring, activities, business, and daily services to access the highest levels of quality, by reducing the percentage of waste and defective opportunities in a manner that meets customer needs. is methodology is considered a conceptual complex consisting of a statistical measure of performance related to operations, product manufacturing, and service provision. e Six Sigma Journal of Healthcare Engineering methodology has been included into quality control in hospital work, performance monitoring, and health services to raise the level of these services and monitor them, in addition to leveraging and improving the provided processes and services
Six Sigma indicates that the symbol σ is used to denote the standard deviation, which refers to the deviation, variation, or dispersion in a particular process in relation to the desired goals [1], and its historical background extends to more than eighty years starting from practical management principles developed in the United States in a major achievement to Japanese management in the 1970s [2]
Its techniques are various. us, it is not possible for the average citizen to verify the correctness of the decision himself. e nature of health services requires that the health care service be accompanied by a degree of certainty of its results, and this increases the advantages of the health care service. e health care organization that applies the concepts of Six Sigma has a high rate of errors, as well as the level of service can be predicted and confirmed
Summary
When applying the Six Sigma methodology, every practical procedure constitutes a process in itself, whether it is a design of products and services, a measure of performance, improvement of effectiveness, or customer satisfaction. (ii) e statistical definition of Six Sigma is 3.4 defect or failure per million opportunities in the industry sector that can be calculated, while in the service sector, anything that does not meet the needs or expectations of the customer is considered a failure or a mistake (iii) e choice and preference of projects still depend on personal decisions (iv) e change in the level of the Six Sigma methodology in services may not be significant (v) e Six Sigma methodology can be bureaucratic due to the presence of black and green belts on which any project within the facility is based. (i) ere is a full awareness among patients and auditors in Sudan of the levels required to be available in hospitals when providing health services (ii) Governmental hospitals do not have the necessary and necessary material supplies to provide health services (iii) Governmental hospitals do not have qualified cadres who prefer to work in the private health sector (iv) Feeling insecure about obtaining health services in government hospitals in a timely manner (v) Feeling of insecurity and fear of not having the necessary medical prowess of good cadres and assistance when receiving health services in government hospitals (vi) Explain that most patients and auditors turn their financial circumstances away from their visits to private hospitals, and they have no choice but to visit government hospitals
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