Abstract
An “analytic” framework is presented in the context of business-related trends which have an impact on performance appraisal systems and their ultimate effectiveness. Survey data is reviewed identifying key areas for improvement in appraisal. A model of customer-based criterion development is presented which focuses on differentiated criteria with quantity, quality and other criteria defined by critical customers and the use of internal and external customers for appraisal on certain performance dimensions.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
