Abstract
Objective To understand the difference between non-medical service quality and the expectation of patients in a 3-A hospital in Jiangmen city, and to explore the influencing factors to provide policy recommendations. Methods A random sample survey on 236 hospitalized patients receiving medical services in a hospital in Jiangmen city was conducted. The data was entered using Epidata double entry and was analyzed completed by the SPSS11.5 software. Results The overall level of patient responsiveness was 7.94 points. Dignity was the highest and prompt attention was the lowest. Conclusions We should focus on patient reasonable expectation, to improve medical environment in the hospital, enhance the ability of hospital management. Key words: Jiangmen city; Hospitalized patients; Responsiveness; 3-A hospitals
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