An Analysis of Maintenance Demand, Manpower, and Performance of Hotel Engineering Facilities

Abstract

Research on maintenance for hotel engineering facilities is rare. Aimed at providing empirical findings for this niche area, an exploratory study was conducted based on the computerized maintenance management data of a hotel and the relevant records of its maintenance works. Segregated according to the period, place, and physical installation (“3P”) of the works, the data were analyzed by a series of statistical, regression and correlation analyses. The maintenance demand of the daytime electrical work in the guest rooms was found to dominate over those of the air-conditioning, plumbing and drainage, and builder’s works. The performances of the four trades of work, although exhibiting strong correlations with their demands, were not correlated with their manpower inputs. A range of statistical benchmarks and regression models were developed, which can help hoteliers evaluate their maintenance works and serve as a reference for future research in this area.