Abstract
Quality of education nowadays isthe main concern for those who are involved and plunge into education. In recent years, TQM has been applied in the world of education to improve the quality of education since it is believed as an effective management philosophy for dynamic improvement, customer satisfaction, and organizational excellence. However, this notion has begun to be developed in the manufacturing sector. Therefore, this study used a qualitative approach through extensive literature to provide a better comprehension in implementing TQM in education. This research is expected to conclude the crucial factors supporting the successful implementation of TQM in education to reach the advantage of its application maximally. This paper also discussed the challenges faced in implementing TQM in education so that schools can take appropriate steps when actively implementing TQM in education. Besides, we explained about the implementation of TQM in Indonesia, particularly in vocational schools.
Highlights
In this intense competition era, the quality of education is the most crucial concern in a country (Koslowski, 2006)
Management which carried out to improve and maintain quality is called total quality management (TQM), when the governance is in the top management or executive of the organization, on the other hand, the domain of management focuses on the domains below which are more operational (Nugroho, 2014)
The biggest obstacle to implementing TQM in education is the absence of commitment from those involved in the education system, especially top management and teachers
Summary
In this intense competition era, the quality of education is the most crucial concern in a country (Koslowski, 2006). Quality education is the heart of education that influences what students learn, how well they learn, and what benefits they get from their education. Improving the quality of education is probably one of the most critical tasks any organization may be facing, whether private or public. Quality education is a skill to build the ability to accommodate and assimilate knowledge in the field of educational needs and the implementation of this knowledge to create a mechanism to achieve customer expectations and education services (Campatelli et al, 2011). There is no appropriate benchmark to meet the needs of students to produce quality education. Educators are not empowered with the ability and knowledge to meet these new needs, new demands, and new expectations to improve the quality of private secondary education (Gomes & Panchoo, 2017)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
