An analysis of healthcare quality sustainability in public hospitals

Abstract

The current study aims to determine, from the perspective of the patients, whether public hospitals can sustainably provide high-quality healthcare services according to the Kingdom of Bahrain 2030 vision. The study adopts quantitative and survey approaches by designing a questionnaire based on the five quality dimensions of the Service Quality (SERVQUAL) model. The survey was carried out between September 2021 and January 2022 when the Corona pandemic's restrictions were released. The 470 responses received were estimated and analyzed via correlations and multiple regression techniques. The main findings show that there is a significant influence of healthcare service quality on the overall patient, which ensures that public hospitals under study could achieve sustainably high-quality healthcare services in line with the Kingdom of Bahrain 2030 vision. The study recommends that hospital administration should continue its commitment to providing medical services to patients promptly. Employees must obtain incentives and training courses, which might significantly impact their job satisfaction and retention. Keywords: Healthcare; public hospitals; SERVQUAL model; sustainability.