Abstract

Vector Autoregressive Model (VAR) lead to the integration of production and export decisions of rice. The main objective of the study is to determine the main factors influencing Egypt’s rice exports. This model can also be used to study the prospects of Egyptian rice exports. The results of variance decomposition confirm that the most important variables influence the value of Egyptian rice exports is Egyptian export price, and the empirical analysis of Vector Error Correction Model relieves the possibility of improving the competitiveness of Egyptian exports of rice in global markets in the forecast period (2015:2025).

Highlights

  • Tourism is the world’s largest income earner

  • A quantitative approach was used for this study to find out the relationship between service quality and customer satisfaction on Star Cruise Libra, Penang

  • The respondents agreed that their overall satisfaction with the service they experienced on Star Cruise with 49.0%, 27.5% responded with neutral, 27.5% with strongly agree

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Summary

Introduction

Tourism is the world’s largest income earner. It is a popular global leisure activity and the arrival of guests from abroad helps bolster a nation’s economy in many ways. More new and repeat tourists lead to more revenue for companies, which boosts performance-based pay to staff enhancing service quality in addition to facilitating investment in facility upgrades that help to exceed customer expectations (Albattat et al, 2019; Eraqi, 2006). While both service quality and customer satisfaction have been researched broadly within hospitality and tourism studies, little remains known about satisfaction in the specific context of the all-inclusive holiday sector. The objective of this research is to shine a light on the intricate and inter-influencing relationship between service quality and customer satisfaction aboard Star Cruises’ SuperStar Libra

Service Quality
Service Quality in the Cruise Industry
Customer Satisfaction
Cruise Industry
Star Cruises of the Genting Group
Research Hypotheses
Research Methodology
Data Analysis and Findings
Descriptive Analysis
Conclusions
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