Abstract
PurposeAims to present an alternative holistic measurement model, the general practitioner IS (GPIS) measurement model, which assists managers in determining the organisation's state of readiness prior to IS investment.Design/methodology/approachThe model is based on assessing four organisational key elements: IT infrastructure, processes, people and work environment.FindingsPresents a classification of the current IS success measurement approaches. The existing approaches were classified into three categories: product‐based, process‐based, and general maturity‐based. The paper highlighted their shortcomings and explained the need for an alternative holistic model to measure IS success in contributing to the business objectives. This has led to the development of a quick reference model “GPIS” to enable organisations to determine their current and required state of readiness for a particular IS project.Originality/valueThe paper presents a novel categorisation of the literature in this field.
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