Abstract
With adaptive customer-orientation the efficiency of supply chain management is improved substantially. By the introduction of service quality-based decision-making into supply chain management the quality of service (QoS) within supply chains is expected to improve autonomously and continuously up- and downstream. In the paper the main characteristics of quality of service oriented supply chain management are outlined. The quality of service criterion, introduced into the adaptive supply chain model, provides market regulators and managements with the needed information and feedback to their increasingly informed decisions. By an experiment comprising several typical scenarios on our agent-based simulation model it was possible to empirically verify the expected impact of quality of service-based reasoning on generic adaptive supply chains.
Highlights
A supply chain (SC) can be seen as a complex adaptive system of interrelated and interdependent elements, which collaborate in executing different activities in order to achieve some preliminary set objectives
We have focused on producers of final products and retailers of these products, who sell them to end-customers
From the results we can deduce that around 89% of our market has reached at least the average quality of service (QoS) of 73%
Summary
A supply chain (SC) can be seen as a complex adaptive system of interrelated and interdependent elements, which collaborate in executing different activities in order to achieve some preliminary set objectives. Christopher [2] states that “the supply chain is a network of organizations working together in different processes and activities in order to bring products and services to the market, with the purpose of satisfying customer’s demands”. The adopted decisions may have a negative impact on overall supply chain performance. These situations should be avoided and can be prevented by utilizing decision support tools (DST). Applying the holistic modelling approach to capture the extended supply chain at a strategic level of an enterprise within a DST may be the solution to our decision-making problem [3]
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