Abstract
Negotiation is an important process of management in any organizations especially if it involves quality management such as in corrective and preventive actions (CPA). The ability of software agent to implement automated negotiation can help organizations resolve or avoid conflicts. While many negotiation models have been developed, studies in intelligent selection of integrated negotiation models are still lacking. This paper proposes a conceptual framework for an agent-based negotiation model selector engine to resolve conflicts in the CPA activities. Several software agents will be involved to operate the proposed engine, in order to assist organizations in resolving conflicts and maintaining high quality management.
Highlights
An effective negotiation model and platform are important conditions for management in handling problems in their organizations
To maintain quality management in organizations, the corrective and preventive actions (CPA) should be efficiently managed by a well-qualified team especially in the negotiation process
We hypothesize that the conception and implementation of agent-based negotiation model selector engine in resolving conflicts in CPA can assist organizations in effectively managing their quality initiatives
Summary
An effective negotiation model and platform are important conditions for management in handling problems in their organizations. To maintain quality management in organizations, the CPA should be efficiently managed by a well-qualified team especially in the negotiation process. We hypothesize that the conception and implementation of agent-based negotiation model selector engine in resolving conflicts in CPA can assist organizations in effectively managing their quality initiatives. The relevance of this engine is justified due to the unpredictable conflicts that are experienced by organizations that require different negotiation approaches. According to Wahid and Corner [14], more emphasis must be placed on continual improvement and preventive actions during the maintenance stage of quality management. While attempts are made to avoid conflicts during the negotiation process, conflicts do occur, jeopardizing the timely completion of the CPA
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