Abstract
Order management is a major component of the order fulfillment process (OFP). The aim of this activity consists in maximizing the responsiveness, flexibility and efficiency of a customer order fulfilment. But what happens in case of shortage? Today, no particular method seems to allow managing bulk orders properly. In situations of stockout, the different actors involved in the OFP may have difficulties in deciding the best responsive solution that would preserve customer satisfaction. The aim of this paper is to achieve this goal by developing a multi-criteria decision support system, based on the Advanced Available-to-promise (AATP) technique.
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