Abstract
This study qualitatively analyzes interactional coping strategies used to managed technostress in the post-adoption stage of information technology implementation at a French legal firm. The nine strategies are participatory, collaborative, conflict resolution, bureaucratic coping (adaptation), perceived contribution to exchange, loyalty, affect, professional respect, and mutual trust. A critical perspective was applied to a longitudinal study of the intervention process. First, a problem with task distribution at the individual level affected the efficacy of perceived contribution strategies to exchange and professional enhancement. Second, a lack of creative interaction between group level colleagues undermined strategies of collaboration, mutual aid and assistance, participatory adaptation, and mutual trust. Third, a lack of digitalization commitment at the organizational level negatively affected conflict resolution and bureaucratic adjustment. Finally, an absence of loyalty and affect strategies was evident.
Highlights
A longitudinal case study was conducted to identify interactional coping solution (ICS) in the postadoption stage of an information technology implementation at a French legal firm
The expert opinion by ICS was identified to distinguish the main ideas that were classified into three major themes of dysfunction for the firm linked to the intervention approach—individual, group, and organization, in a summary of key ideas and expert opinion
First, there is a problem with the distribution of tasks at the individual level, which is detrimental to the performance of the strategies for the perceived contribution to exchange and professional development
Summary
A longitudinal case study was conducted to identify interactional coping solution (ICS) in the postadoption stage of an information technology implementation at a French legal firm. This intervention research lead by scientific observations and intervention on law firms for seven months, exchange with the stakeholder-participants at least once a week. Continuity of use is a significant concept in studies involving individual users. 364–373) define continuity as “long-term or sustained use of an information technology (IT) by individual users.”. “IT acceptance and continuance are conceptually and temporally distinct behaviors, in that continuance can occur only after acceptance (first-time use)” Continuity of use is a significant concept in studies involving individual users. Bhattacherjee and Lin (2015, pp. 364–373) define continuity as “long-term or sustained use of an information technology (IT) by individual users.” Further, “IT acceptance and continuance are conceptually and temporally distinct behaviors, in that continuance can occur only after acceptance (first-time use)” (Bhattacherjee & Premkumar, 2004, pp. 229–254)
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
