Abstract
In recent years, the telecommunications sector is no longer limited to traditional communications, but has become the backbone for the use of data, content and digital applications by individuals, governments and companies to ensure the continuation of economic and social activity in light of social distancing and total closure in most countries in the world. Therefore, electronic government (e-Government) and mobile government (m-Government) are the results of technological evolution and innovation. Hence, it is important to investigate the factors that influence the intention to use m-Government services among Jordan’s society. This paper proposed a new m-Government acceptance model in Jordan (AMGS); this model combines the Information System (IS) Success Factor Model and Hofstede Cultural Dimensions Theory. The study was conducted by surveying different groups of the Jordanian community. A structured questionnaire was used to collect data from 203 respondents. Multiple regression analysis has been conducted to analyze the data. The results indicate that the significant predictors of citizen intention to use m-Government services in Jordan are Information Quality, Service Quality, Uncertainty Avoidance, and Indulgence vs. restraint. While, the results also suggest that Power Distance is not a significant predictor of citizen intention to use m-Government services.
Highlights
E-Government is defined as the utilization of ICT, mobile technology and the internet to provide citizens with needed services, improve public agencies’ performance, facilitate successful public participation, and include citizens within a total social development process [1]
Numerous published researches in Jordan and around the world that have used the dimensions of Hofstede theory with the TAM model, in which most of the results show that power distance and uncertainty avoidance had significant impacts on the citizens’ intention to adopt e-Government, the other three cultural dimensions: individualism, masculinity, and long-term orientation had no discernible impacts [18]
This study contributes to a theory by proposing a model combined six dimensions from the Information System (IS) Success Factor Model and Hofstede Cultural Dimensions Theory to the context of m-Government services
Summary
E-Government is defined as the utilization of ICT, mobile technology and the internet to provide citizens with needed services, improve public agencies’ performance, facilitate successful public participation, and include citizens within a total social development process [1]. Mobile technology services development is based on the end-user’s experience to find out what they want, when it comes to measuring the usability of any system on this platform, we face many challenges and difficulties because it is dynamic, and varies considerably; it notably depends on the user’s reaction [1]. This method of service provision is still under consideration in Jordan due to different challenges in addition to several problems and the incorrect manner of application. Positive social impact plays a big role in the use and acceptance of these services or technology [4]
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