Abstract
been seen in this clinic since April 2013 and 16 cancers have been diagnosed with an average of 15.6 days to diagnosis. Patient satisfaction is a key determinant of quality of care and thus, a satisfaction survey was designed for patients attending our neck lump clinic. Method: All patients attending the neck lump clinic over a 4-month period were asked to complete an anonymous and confidential satisfaction survey composed of 13 questions at the end of their appointment. Results: Most patients (85%) received the clinic information leaflet prior to their appointment and of those, 77% said that they had read it. 76% of patients were seen on time or within 15 minutes of their appointment time with 8% waiting longer than 30 minutes. All patients reported confidence in the staff seeing them and 100% were satisfied or very satisfied with the service and would recommend the clinic to a family member or friend. Conclusion:This survey has demonstrated that a one-stop MDT neck lump assessment clinic can provide an efficient service with a high level of patient satisfaction. We encourage all Oral and Maxillofacial Surgery Units to consider such a service.
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