Abstract
The purpose of the present investigation was to compare the levels of Inter-Personal Trust and Altruistic Behavior between Behavioral Sciences and Engineering students. Convenience sampling technique has been used to collect data from 100 college students studying in Jamia Millia Islamia University. Of these 100 students, 50 were from Behavioral Science stream (Sociology, Psychology, Political Science and Social Work) and the other 50 were engineering students. The two groups of students (Engineering and Behavioral Sciences students) were compared on the said variables namely, Inter-Personal Trust and Altruistic Behavior, using independent sample t-test. Results suggest that Students studying Behavioral Sciences and those studying engineering differ significantly in terms of Inter-Personal Trust and Altruistic behavior. Moreover, the mean values indicate that Behavioral science students tend to score higher on Altruism as well as Inter-Personal Trust as compared to engineering students.
Highlights
The present study was conducted to examine the relationship between organisational stress and organisational citizenship behaviours (OCBs) in employees of call centers
The objective of study was to explore the relationship between work stress and organisational citizenship behaviours in employees of call centers
The organisational citizenship behaviour was investigated in the light of eleven dimensions, i.e. Emotional support (ES), Concern for Organisational Resources (COR), Conservation of Time (COT), Organisational Pride (OP), Work mindedness (WM), CM, Social and Functional Participation (SFP), Al, Sportsman spirit (SS), II and Generalised Compliance (GC)
Summary
To study the relationship between work stress and organisational citizenship behaviours in employees of call centres. Measures (I) Job Stress Survey (Speilberger & Vagg, 1999) : It assesses the perceived severity and frequency of occurrence of 30 stressful work related events encountered by employees in wide variety of occupations. The revised questionnaire deals with Emotional support (ES), Concern for Organisational Resources (COR), Conservation of Time (COT), Organisational Pride (OP), Work mindedness (WM), Civic Virtue (CV), Social and Functional Participation (SFP), Altruism (Al), Sportsman spirit (SS), Individual Initiative (II) and Generalised Compliance (GC). It is a 6 point likert type scale as ranging from 1 (strongly disagree) to 6 (strongly agree). The statistical analysis was done by using correlational and regression analysis
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