Alternative date entry technologies and settings: Impact on worker attitudes and behavior

Abstract

Changes in technology and the movement of key entry functions into user areas are altering the traditional work environment. These changes can effect worker attitudes and associated behaviors, such as absenteeism and productivity. This study examines the effect of differences in key entry settings and technologies on perceived job characteristics and worker attitudes and behaviors. The results are based upon a study of 350 operators working in 87 key entry environments drawn from 29 organizations. It is found that new technologies and the movement of key entry into user areas affect perceived task characteristics, including task significance, autonomy, and feedback from the job. Job satisfaction, worker motivation, absenteeism, and productivity are also influenced (but to a lesser degree) by changes in key entry technology and setting. The implications of the findings for the design of key entry equipment and jobs are discussed. The conclusion is drawn that designers of key entry technologies and environments will benefit from a knowledge of the dimensions comprising meaningful work.