Abstract
The COVID-19 epidemic changed my practice, transforming patient flow from what were mostly face-to-face encounters into telephone and video interactive experiences. I was concerned when these new modes of patient care were first rolled out and we substituted technology-based interactions for in-person visits. I was worried that patients without access to computers or without high-speed internet connections, or cell phones, or lacking the knowledge and experience to use their computer and phones for health-care visits would be marginalised and left out of the health-care enterprise.
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