Alignment of knowledge management process with clinical process to support evidence based decision in healthcare improvements: The case of selected Ethiopian hospitals

Abstract

This article aims to explore existing knowledge management (KM) process in healthcare sectors and argues for an effective KM alignment with the clinical processes. Basically, it discusses KM's processes such as knowledge capture, knowledge store, and knowledge transfer to support decision making. This article uses an ethnographic approach to studying the KM process in selected Ethiopian hospitals. Methods include qualitative interviews with senior administrators and various levels medical and administrative staff that record the existing ways of KM, knowledge process, medical decision makers, and support of KM for a medical decision maker. It include both primary and secondary data collected from health professionals in selected hospitals. A semistructured interview was employed to acquire the required knowledge from the selected domain. The findings highlight the weak trends of KM in our sample hospitals. Our results articulated ways to improve KM processes, increase the quality of health services, and support evidence‐informed decision making. This article recommends the need for a detail view of KM strategy/policy supporting or assisting decision makers.