Abstract
Airports are a crucial part of the United States transportation system and airport officials are continuously challenged to ensure that their operations are secure. A major part of providing airport security is implementing check points where passengers interface with the security screening system. The airlines and airport security administration receive negative publicity when passengers are mistreated at security check points. Further, these organizations spend a lot of time to assess the situation and take corrective actions. This study examines passenger perceived bias and the airport security screening system. Using data from a randomly selected sample of 145 airline passengers, six hypotheses are tested. The hypotheses exam the predictive relationships of control procedures, security personnel training, security personnel professionalism, and security screening systems on passenger perceived bias. Multiple regression analysis is used to test the hypotheses. The research findings indicate that security personnel professionalism is negatively and significantly related to passenger perceived bias. Also, security personnel training and security control procedures are positively and significantly related to security personnel professionalism. Management implications, limitations, and recommendations for future research are offered.
Published Version
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