Abstract
Aviation is a highly inter-connected system. This means that a problem in one area may cause effects in other countries or parts of the Air Transport System (ATS). Examples range from local air traffic disruptions to the 2010 volcanic ash crisis. Agility, like resilience, refers to the ability to cope with dynamics and complexity in a flexible manner, by adjusting and adapting performance and the organization of work to fit changing demands. The aim of this work is to help ATS organizations with increasing their agility in the face of crises and challenges. To this end, this article presents the Agile Response Capability (ARC) guidance material. ARC was developed from a literature study and a number of case studies that combined past event analysis, interviews, focus groups, workshops, questionnaires, and exercise observation methodologies. ARC aims to help aviation organizations to set up, run, and evaluate exercises promoting agility to handle disturbances and crises, and to enable structured pro-active and retrospective analysis of scenarios and actual events. The elements and steps of the ARC approach are illustrated and exemplified with data from three case studies. The ARC methodology facilitates more agile and resilient ways of responding to the fundamental and novel surprises that have become almost commonplace in the past decade, and are likely to continue to do so.
Highlights
Aviation is a highly inter-connected system of systems
Agility and resilience refer to the ability to cope with dynamics and complexity in a flexible manner by adjusting adapting performance and/or the organization of work to better fit changing demands, both pro-actively as a way of preventing unwanted events and re-actively as a way of coping with unwanted events
The central tenet of the military C2 agility work that is used here in the Agile Response Capability (ARC) approach is that when the crisis at hand changes over time, or the understanding of the crisis changes, the management of the situation likely needs to change in terms of actions and management of various dimensions of the crisis
Summary
Aviation is a highly inter-connected system of systems This means that a problem in one area may not be confined to the local system. The aim of this work is to help ATS organizations with increasing their agility in the face of crises and challenges. The research question that the work reported here aims to address is how to design scenarios that challenge exercise participants and their organization(s) in their agility to an appropriate degree, i.e., so that intended learning outcomes can be achieved. This includes enabling organizations to identify challenges from actual past events and potential future events, and articulate
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