Air Passengers’ Continued Use Intention of the Airport E-Gate System: A Perspective with Perceived Beneﬁts

Fang Yuan Chen,Chang Yu Liu

doi:10.5539/ijbm.v16n1p100

Fang Yuan Chen, Chang Yu Liu

Open Access

https://doi.org/10.5539/ijbm.v16n1p100

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Abstract

With the rapid development of air transportation in recent years, the number of national entry and exit passengers has hit record highs. Facing the increasingly busy airport, an automated border control system (E-gate) has been developed to provide faster and more convenient services. This study adopts the perspective of perceived benefits to explore the willingness of passengers to continuously use the E-Gate. In this study, a total of 539 valid questionnaires are collected at the Taoyuan International Airport in Taiwan. The SPSS 24 and AMOS 22 software are used for statistical analysis, and the hypotheses are verified by Structural Equation Modeling (SEM). The results show that perceived ease of use, perceived usefulness, and convenience have positive and significant effects on air passengers&rsquo; continued use intention of E-gate, with convenience having the greatest impact, followed by perceived ease of use and perceived usefulness. The findings of this research can not only assist government agencies and airport operators in the development of better user-accepted immigration clearance systems, but can also provide insight into how to promote the new technology to potential users.

Highlights

Have you experienced long security lines at airports or grown tired of slow inspection at airports’ border control? For security reasons, travel document inspection is an essential procedure to prevent illegal arrivals or departures
The SPSS 24 and AMOS 22 software are used for statistical analysis, and the hypotheses are verified by Structural Equation Modeling (SEM)
The results show that perceived ease of use, perceived usefulness, and convenience have positive and significant effects on air passengers’ continued use intention of E-gate, with convenience having the greatest impact, followed by perceived ease of use and perceived usefulness

Summary

Introduction

Have you experienced long security lines at airports or grown tired of slow inspection at airports’ border control? Travel document inspection is an essential procedure to prevent illegal arrivals or departures. Before allowing cross-border travels, immigration officers at the checkpoints will check the passenger’s boarding pass and passport to verify their travel documents and the legality of their arrival or departure (Morosan, 2016). Long passenger queues for travel document inspection at the airports will be more common. This will increase passengers’ waiting time and lead to a decline in the quality of airport services and seriously harm the image of the airport (Farrell, 2016)

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