Abstract
Interest in the quality of services for people with a mental handicap has arisen from three main sources; administrative and financial monitoring, research, and humanitarian concern. Three related concepts are: quality of service, which equates roughly to structure; quality of care, which is a process‐oriented concept concerning the interaction of care staff and clients; and quality of life, which reflects the outcome of service provision and the views of consumers. In a literature review, the author distinguishes two methodological approaches: evaluation, which is a point‐in‐time measure; and monitoring, which is an ongoing process. Research findings on the three dimensions listed above are discussed in the context of these two methods; limitations and confusions are outlined, particularly in accreditation‐based systems. The importance of a total quality approach is stressed, combined with an emphasis on the effects of services on individual mentally handicapped people.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
More From: International Journal of Health Care Quality Assurance
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.