AI-based Services - Design Principles to Meet the Requirements of a Trustworthy AI

Abstract

The development of Human-Centered and Trustworthy AI-based services has recently attracted increased attention in politics and science. Even though that technical advances have received many of the attention lately, ethical considerations are becoming more and more important. One of the most valuable publications in this area is the "Ethics Guidelines for Trustworthy AI" of the European Commission (EC). One approach to assist developers in implementing these requirements during the development process is to provide design guidelines. The aim of this paper is to identify which action-oriented design principles can be applied to satisfy the requirements for Trustworthy AI. For this purpose, the design principles published by Major providers of commercial AI-based services were contrasted with the seven requirements of the EC. The results indicate that some design principles can be used to meet the requirements of Trustworthy AI. At the same time, however, it becomes clear that work on Ethical AI should be extended by aspects related to Human-AI Interaction and service process quality.