AI-Powered Solutions to Support Informal Caregivers in Their Decision-Making: A Systematic Review of the Literature <sup><a class="tippyShow" data-tippy-arrow="true" data-tippy-content="This article is an extended version of the conference paper: Milella F, Russo DD, Bandini S, How artificial intelligence can support informal caregivers in their caring duties to elderly? a systematic review of the literature. In: AIXAS2023 Italian Workshop on Artificial Intelligence

Abstract

Due to aging demographics, prolonged life expectancy, and chronic diseases, European societies' increasing need for care services has led to a shift towards informal care supplied by family members, friends, or neighbors. However, the progressive decrease in the caregiver-to-patient ratio will result in a significant augmentation in incorporating intelligent aid within general care. This study aimed to build upon the authors' previous systematic literature review on technologies for informal caregivers. Specifically, it focused on analyzing AI-based solutions to understand the advantages and challenges of using AI in decision-making support for informal caregivers in elderly care. Three databases (Scopus, IEEE Xplore, ACM Digital Libraries) were searched. The search yielded 1002 articles, with 24 that met the inclusion and exclusion criteria. Within the scope of this study, we will exclusively concentrate on a subset of 11 papers on AI technologies. The study reveals that AI-based solutions have great potential for real-time analysis advancement, explainable AI enhancement, and meta-information semantic refinement. While digital assistants can personalize information for caregivers, security and privacy are key concerns. The rise of more integrated and complicated solutions reveals that these technologies suit aging monitoring and informal care coordination in emergencies or deviations from usual activities. Informal caregiver decision assistance can be improved in this scenario.