AI-INFUSED CHATBOTS FOR CUSTOMER SUPPORT: A CROSS-COUNTRY EVALUATION OF USER SATISFACTION IN THE USA AND THE UK

Abstract

As organizations increasingly integrate artificial intelligence (AI)-infused chatbots into their customer support strategies, understanding user satisfaction becomes paramount. This abstract provides an overview of a cross-country evaluation that examines user experiences with AI-driven chatbots for customer support, drawing insights from both the USA and the UK. The evaluation explores the deployment of AI-infused chatbots in customer service scenarios, focusing on how users in these two regions interact with and perceive the effectiveness of chatbot interactions. The study considers the impact of cultural nuances, linguistic variations, and user expectations on the overall satisfaction with AI-driven customer support. In the USA, a market known for its technological adoption and diverse consumer landscape, the evaluation investigates how AI-infused chatbots contribute to enhancing customer experiences. It explores factors such as response time, accuracy, and the adaptability of chatbots in addressing diverse customer queries. In the UK, with its unique cultural and linguistic characteristics, the study examines how AI-driven chatbots align with customer expectations and preferences. It considers the role of chatbots in streamlining customer interactions, providing timely resolutions, and maintaining a high level of user satisfaction. Through a comparative analysis, the evaluation aims to identify patterns, disparities, and commonalities in user satisfaction with AI-infused chatbots in customer support between the USA and the UK. It delves into the challenges faced by chatbots in understanding and responding to regional linguistic nuances, cultural sensitivities, and the adaptability required for diverse customer demographics. The abstract encapsulates the essence of the cross-country evaluation, shedding light on the evolving landscape of AI-driven customer support and its implications for user satisfaction in distinct markets. Insights from this evaluation contribute to the ongoing discourse on optimizing AI-infused chatbot experiences for diverse customer bases, offering valuable considerations for businesses seeking to enhance their customer support strategies on an international scale.. Keywords: Ai-Infused Chatbots, Customer Support, USA, UK, Cultural Nuances, Technological Landscapes.