Abstract
ABSTRACT This study examines the potentials and challenges of integrating conversational AI (Artificial Intelligence) tools in higher education. Specifically, the study delves into how ChatGPT is reshaping teaching, learning, research, and student evaluation while addressing ethical concerns such as academic integrity. We employ a qualitative research design based on semi-structured interviews with 12 highly accomplished academicians from North America, Asia, and Europe’s higher education institutions. Our analysis reveals ChatGPT’s potential to uplift educational productivity, learning outcomes, creativity, and idea generation but raises apprehensions about academic honesty, authenticity, and over-reliance. While ChatGPT can enhance educational practices such as brainstorming, analysis, and skills acquisition, its unchecked use may impede learning, critical thinking, and research quality. The study advocates for the responsible AI use in academia, underscoring educators and policymakers to establish policies guiding conversational AI ethical applications. Thus, training faculty and executing institutional policies are essential for effective and ethical integration of ChatGPT and other AI tools in higher education. Finally, this research contributes to ongoing research on AI in education by providing valuable insights that can harness potential of these transformative tools while upholding academic integrity and standards.
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