Abstract
The purpose of this study is to develop a hierarchical framework that encompasses the entities that affect the ERP implementation process. An AHP model is developed with multiple levels. The levels comprise the primary factors (decomposed into themes and sub-factors), the actors involved, and finally their (actors') definition of success in terms of criteria and sub-criteria. This paper provides a mechanism to identify the relative importance of the critical success factors, actors, and the success criteria and sub-criteria. This mechanism enables the stakeholders to express their opinion on the various aspects of the ERP implementation in the setting of a group decision making process. Depending on the differences of the stakeholders' responses from the organisational point of views, corrective action can be taken in a more focused manner.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Business Information Systems
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
