Abstract
Web portal is a useful way for high-tech information center providing information services for high-tech enterprises. The importance of evaluating the information service quality of the web portal has been recognized by both information service researchers and practitioners. By applying for an analytic hierarchy process (AHP) approach, a hierarchical structure evaluation criteria model has been constructed, and the global priority weight of each criterion in the model has also been determined in this study. According to the model, two different methods—comprehensive score method and correspondence analysis (CA) have been used to analyze and evaluate the information service quality of ten primary information center web portals in China hightech industry from different aspects. The findings of this study pro-vide a useful instrument for researchers who wish to measure the information service quality of web portals, as well as for hightech information center managers who want to enhance their web portals service performance.
Highlights
High-tech industry is a knowledge and technology intensive industry, which needs high quality and diversified information services
Compared to the total score of each HIIC web portal as shown in Figure 3, we find that W8 has the highest score 3.8296, which means its integrated information service quality is the best, especially at adequacy of information, specialization and easy of use
Information service quality evaluation of a HIIC web portal is an important problem to information centre itself and high-tech enterprises
Summary
High-tech industry is a knowledge and technology intensive industry, which needs high quality and diversified information services. According to the findings of these researches, different scholars have identified different evaluation criteria and proposed some evaluation methods and models, such as website flux index statistical method [2], expert assessment, questionnaire investigation [1], and the comprehensive evaluation method [3]. Most of these studies only introduce the evaluation model constructing process or application fields without getting specific evaluation results for the websites. According to the results of evaluation, this study proposes the suggestions for high-tech industry information center owners to improve their web portals quality and provide better information services for users
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