Abstract
As interest in the 4th industrial revolution technology increases, the smart housing market where AI-based smart technology is grafted into cities is gradually growing. However, technological development is still being made centered on suppliers rather than users. Therefore, in this study, civil complaints that occurred while using the literature search and smart housing service were collected to analyze civil complaint elements, and the importance of civil complaint elements was derived through AHP. Through this, we tried to create a user-friendly base by preventing civil complaints about smart housing, which will become common in the future. 
 As a result of analyzing the importance of the first layer, the order of service access (0.2880) > operational support (0.2553) > physical environment establishment (0.2447) > cost expenditure (0.2120) appeared in the order. This means that in AI smart housing, the software part, such as smart housing technology such as IoT and service use, is the most important, followed by the humanware part, such as operation and related information management, and the hardware part, such as installing smart devices and facilities. Can be seen as. As a result of analyzing the 2nd layer importance, the top 5 factors were personal information management (0.1123) > difficulty in using service (0.0945) > poor construction (0.0750) > lack of completeness of service (0.0722) > incompatibility (0.0678). It shows that it is important to ensure that users do not feel that their personal information is being exposed or that they are being monitored, and that they should plan for convenient use of integrated controllers and apps. In addition, it shows that the construction of smart devices and facilities without defects and the completeness of partnership/individual services mounted on the smart housing platform are important, and it is necessary to select devices with good compatibility when building a physical environment.
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