Agreement between long-term care users’ quality of experience in daycare and providers’ perceptions: A cross-sectional study based on the flow model

Abstract

ABSTRACTOccupational therapists assist individuals by providing suitable activities and skills, making it important to understand the user’s experiences. We explored discrepancies between daycare facility users’ quality of experience (based on the channels of the flow model) and providers’ perceptions of that quality. We obtained the cooperation of 48 daycare facility users and five providers. The results showed that the experience channels differed according to the user for the same activities. Furthermore, providers found it difficult to perceive users’ channels during daycare facility activities; overall, they accurately perceived only 24.5% of users’ channels, even for the easiest for the providers to perceive, agreement occurred in approximately half of the cases. Since it is difficult for health care providers to fully perceive what users are experiencing while participating in activities in their daycare facility, we recommend that providers put further effort into attending to users’ situations and emotions to provide suitable activities.